The challenge:
Our customer in Lancashire had a small fire in their facility resulting in their one shotblast machine needing urgent repairs. We were emailed multiple images and, after a few conversations with the customer, we knew what was required to get this machine back up and running as swiftly as possible.
The fire damage meant that the shotblast machine was not operational until the repairs could take place. The urgency of completing the repair was paramount.
The solution:
We were able to dispatch a qualified engineer quickly, complete with necessary shotblast replacement parts and consumables drawn from stock. Having a large warehouse of available stock meant that we could complete the repair the very same day.
Our fast turnaround resulted in a happy customer. Their downtime was kept to a minimum. While completing our visit, we were also able to assess the machine’s preventative maintenance needs to ensure continued, trouble-free performance and an enduring customer relationship.
